1. Who we are
Stakkly is a platform that helps merchants create self-serve operating pages and manage passes, bookings, products and orders. This policy applies to the websites, applications and related services that we operate.
If you use Stakkly on behalf of a merchant, you are responsible for making sure you have the authority to provide personal data about customers, staff or other individuals to us, and that you have given any required notices or obtained any required consents under applicable law.
2. Data we may collect
- Account and contact data, such as name, email address, phone number, merchant name and login details.
- Merchant content, such as merchant page details, products, services, passes, schedules, prices and images.
- Booking, order and payment-related data, such as customer names, contact details, appointment times, order details, payment status and transaction references.
- Support and communications records, such as enquiries, feedback or requests you send to us.
- Technical and usage data, such as IP address, device type, browser, access time, page views, error logs, cookies and similar technologies.
3. How we use data
- To create, maintain and protect your Stakkly account.
- To provide merchant pages, bookings, passes, products, orders, payment status and management features.
- To handle customer support, service notices, administrative messages and security alerts.
- To monitor service performance, prevent abuse, troubleshoot errors and improve the product experience.
- To comply with legal, regulatory, accounting, security and dispute-resolution requirements.
- To provide product updates or marketing messages where allowed by law and consistent with your choices.
4. Cookies and analytics
We may use cookies, browser storage and similar technologies to keep the website and applications working, remember preferences, understand service usage and improve performance. You can block or delete cookies in your browser settings, but some features may not work correctly.
5. How we share data
We do not sell personal data. We share data only in the following circumstances:
- With providers that help us deliver cloud hosting, payment processing, communications, analytics, support or security services.
- At the direction of merchants or users, with their customers, team members, payment service providers or integrations where needed.
- Where disclosure is required to comply with law, court orders or regulatory requests, or to protect the rights and safety of Stakkly, users and the public.
- As part of a corporate reorganisation, merger, financing, acquisition or sale of assets.
6. Retention, security and international processing
We keep personal data only for as long as needed for the purposes described in this policy, to perform our contracts, comply with law or handle disputes. We use reasonable technical and organisational measures to protect data from unauthorised access, use, disclosure, alteration or loss.
Service providers used by Stakkly may be located outside Hong Kong. Where data needs to be processed across borders, we take reasonable steps to require those providers to handle data in line with applicable privacy and security requirements.
7. Your rights and choices
You may ask to access or correct personal data that we hold about you. You may also ask us to help with account, communications preference or deletion requests. Some requests may be limited by contractual, technical, security or legal retention obligations.
If you are a customer of a merchant and your data is managed by that merchant through Stakkly, you may also contact that merchant directly about data-related requests.
8. Children's privacy
Stakkly is not directed to children. We do not knowingly collect personal data directly from children. If you believe a child has provided personal data to us, please contact us.
9. Policy updates
We may update this policy from time to time. The updated version will be posted on this page and identified by the last updated date above. Where appropriate, we will notify users of material changes in a reasonable way.
10. Contact us
If you have questions about this policy or how Stakkly handles personal data, please contact us.